Frequently asked questions

Wondering how Zapgo works? You may find the answer here. Don’t forget you can also get in touch to find out more.
What is Zapgo?

Zapgo is bringing a network of rapid and reliable electric vehicle charging points to handpicked local destinations. As a business owner with an existing car park, there’s zero cost, effort or risk to having these charging points installed, so you will earn extra revenue from day one. You’ll be giving your local area the infrastructure it deserves - and giving your customers another reason to visit.

How do Zapgo electric vehicle charging points work?

Made for electric vehicles (also known as EVs), our rapid charging points can deliver up to 80% charge in just one hour. Your customers can use this time to relax, shop, work out or sip a latte at your business – plus you’ll earn money from every charge.

How will my customers pay for the Zapgo EV charging points?

Customers can pay via the app, RFID cards and all major contactless debit and credit cards. They can also make Apple and Android payments through mobile wallets.

How many Zapgo EV charging points should my business install?

Our team will undertake a detailed desktop and on-site review of each individual location. We’ll recommend the most suitable number of charging points and discuss the installation with you. This will depend on various factors, including your venue’s facilities and those nearby.

What happens if one of my Zapgo EV charging points breaks?

We will probably know before you do, thanks to our 24-hour monitoring system. Most issues can be fixed swiftly and remotely. If for any reason we need to replace a charging point, we will do so quickly and with minimal disruption to you.

Will my charging point’s hardware become out of date?

Our EV charging points are designed and built to last 10+ years. We only install the most advanced technology and have the capacity for a technology refresh during the period of your lease.

Why should I join the Zapgo network?

We take the lead and make everything easy for you. With zero cost, zero effort, and zero risk, you will be earning revenue with every charge. We’re also all about long-term relationships - we communicate clearly and transparently throughout your relationship with us, with 24/7 support for your customers.

Our priority is to make your much-loved business even more desirable to the UK’s growing EV driving population. By accepting our invitation to join, you’ll be putting your property on the map - being a Zapgo hero is a badge of honour.

If you’d like to give customers a new reason to visit, earn revenue every time they charge and be part of our handpicked network, get in touch today.

How much money will I make with Zapgo charging points?

You'll receive a revenue share as agreed with Zapgo. Since your own outlay would be zero, you could be earning this extra revenue from the day the chargers start being used. As well as drawing in local people, competitively priced charging points will attract passing traffic and tourists, who can enjoy your goods or services while they charge up. Isn’t it time you made more of your car park?

How will it cost to charge an electric car?

To calculate how much it will cost to charge your electric car, you can use the GoCompare calculator.

What is Zapgo?

Zapgo is bringing a network of rapid and reliable electric vehicle charging points to handpicked local destinations. As a business owner with an existing car park, there’s zero cost, effort or risk to having these charging points installed, so you will earn extra revenue from day one. You’ll be giving your local area the infrastructure it deserves - and giving your customers another reason to visit.

What type of electric car can use Zapgo chargers?

Any electric vehicle that is DC compatible and charges via standard DC connectors can use our rapid chargers.

What connectors do the Zapgo charging stations use?

All Zapgo charging stations are equipped with CHAdeMO and CCS2 connectors.

Do I need my own cable?

Our stations are tethered, meaning the cables are attached, so other than some vehicle exceptions (below) you do not need to bring your own cable.Tesla Model S & Model X drivers will need a CHAdeMO or CCS charging adaptor which can be purchased from your local Tesla dealer.The Tesla Model 3 is compatible with CCS charging without a charging adaptor.

How much does it cost to use an Zapgo charger?

Charging with Zapgo costs £0.XX per kWh, with no hidden connection or membership fees – what you see is what you pay.We also offer an off-peak rate of £0.XX per kWh between 8pm and 7am, available exclusively to drivers using the Zapgo App. The rate is applied automatically based on your session start time.

How do I find my nearest Zapgo charging station?

All of our rapid charging stations can be found on our Zapgo map or app via the location map. We are also listed on ZapMap.com

Do I need to pay for a connection or membership fee when I charge with Zapgo?

No - you’ll find no surprises with our pricing when you charge with us. With no connection fee or monthly memberships required, all you have to do is pay for what you use.

What do I do if something goes wrong?

Please call us 24/7 on 0808 280 2800We provide 24-hour care whenever and wherever you need it. Our nationwide engineers and maintenance teams work morning, noon and night across the UK to ensure our network remains in top working order for our customers.

Are your charging stations wheelchair accessible?

Addressing access is a core part of our strategy to ensure EV driving is a viable option for everyone. Where we are building a site from scratch, we have greater control over the layout and can incorporate more accessible spaces into our designs.

Why am I getting lower charging speed than the advertised rate? 

The publicly advertised charging station power rating in kilowatt is an indication of the maximum power that the charging station can deliver to a vehicle. This level of power delivered at a charging station cannot be guaranteed as this is influenced by many external variables such as battery size, temperature and SoC (State of Charge).

As we charge a fixed price per kWh, a customer is charged only for the electricity dispensed during a charging session, regardless of the speed it is dispensed at.

Why are there different prices per kWh displayed on your website?

To ensure accurate pricing, the displayed prices correspond to the region where the charger is located. 

What is Zapgo?

Zapgo is bringing a network of rapid and reliable electric vehicle charging points to handpicked local destinations. As a business owner with an existing car park, there’s zero cost, effort or risk to having these charging points installed, so you will earn extra revenue from day one. You’ll be giving your local area the infrastructure it deserves - and giving your customers another reason to visit.

How do Zapgo electric vehicle charging points work?

Made for electric vehicles (also known as EVs), our rapid charging points can deliver up to 80% charge in just one hour. Your customers can use this time to relax, shop, work out or sip a latte at your business – plus you’ll earn money from every charge.

How will my customers pay for the Zapgo EV charging points?

Customers can pay via the app, RFID cards and all major contactless debit and credit cards. They can also make Apple and Android payments through mobile wallets.

How many Zapgo EV charging points should my business install?

Our team will undertake a detailed desktop and on-site review of each individual location. We’ll recommend the most suitable number of charging points and discuss the installation with you. This will depend on various factors, including your venue’s facilities and those nearby.

What happens if one of my Zapgo EV charging points breaks?

We will probably know before you do, thanks to our 24-hour monitoring system. Most issues can be fixed swiftly and remotely. If for any reason we need to replace a charging point, we will do so quickly and with minimal disruption to you.

Will my charging point’s hardware become out of date?

Our EV charging points are designed and built to last 10+ years. We only install the most advanced technology and have the capacity for a technology refresh during the period of your lease.

Why should I join the Zapgo network?

We take the lead and make everything easy for you. With zero cost, zero effort, and zero risk, you will be earning revenue with every charge. We’re also all about long-term relationships - we communicate clearly and transparently throughout your relationship with us, with 24/7 support for your customers.

Our priority is to make your much-loved business even more desirable to the UK’s growing EV driving population. By accepting our invitation to join, you’ll be putting your property on the map - being a Zapgo hero is a badge of honour.

If you’d like to give customers a new reason to visit, earn revenue every time they charge and be part of our handpicked network, get in touch today.

How much money will I make with Zapgo charging points?

You'll receive a revenue share as agreed with Zapgo. Since your own outlay would be zero, you could be earning this extra revenue from the day the chargers start being used. As well as drawing in local people, competitively priced charging points will attract passing traffic and tourists, who can enjoy your goods or services while they charge up. Isn’t it time you made more of your car park?

How will it cost to charge an electric car?

To calculate how much it will cost to charge your electric car, you can use the GoCompare calculator.

Want to join our Zapgo network?
To find out more about our rapid and reliable charging points, just reach out. We’ll be in touch for a straightforward, no-pressure conversation.
get in touch